Custom Policy
Our custom project policy requires 50% as a deposit for the item to go into production. The final 50% sum will be due at the completion the project before it is eligible to be shipped to you.
Layaway Policy
We offer a 90-day interest-free payment plan on all our items, with a 20% non-refundable deposit. The balance may be paid off in 3 monthly payments, following a regular, monthly payment schedule.
For items costing over $5,000, we are able to offer a slightly longer payment plan – please feel free to ask! While we are not able to offer most items on an extended lay-away plan, we will do our very best to work with you.
Details:
All lay-away deposits are non-refundable. However, should you have a change of heart, you may transfer the total sum paid to another piece in our collection.
Payments must be made every 30 days, as scheduled, and we must receive them on or before the day they are due.
If more than 2 payments are late or if the layaway is not paid in full by the scheduled end date, the item will be returned to stock and all funds paid to date will be forfeited. We will make every attempt to reach you prior to putting the item back in inventory.
Because layaway items are being taken off the market and held for you for an extended period of time, they are final sale only. We do not allow returns or exchanges on layaway items.
Final sale includes items that are returned to stock due to non-compliance with the terms of this agreement, in which case all funds paid will be forfeited.
The above new and revised policies are effective 12:01am January 1, 2019.
The Gemstone Project 